Empirical Labs Digital Corp Software Policies

Last updated July 2020

 

All Empirical Labs Digital Software use PACE Anti-Piracy Copy Protection

All Empirical Labs audio software plugins use PACE Anti-Piracy Copy Protection and require a 2nd or 3rd generation iLok USB dongle to operate. Our software will only operate within any digital audio workstation (DAW) or other software if an iLok USB dongle with a valid activated license is plugged in to the system and iLok License Manager is installed. The iLok account that is registered to the user’s iLok USB dongle must be signed in to iLok License Manager to properly activate the software.

An iLok USB dongle is also required to use the demo for our software. When the software is downloaded and opened for the first time, PACE will provide a Trial/Demo license for the user to activate to their iLok USB dongle. The Trial/Demo licenses lasts for 15 days after activation. Once the Trial/Demo license expires, another Trial/Demo license can not be activated to the same account again. Empirical Labs will not provide any iLok USB dongles to any customer who does not have one. For more information on activating licenses to a iLok USB dongle, visit the downloads page on our website.

 

Software Licenses

Empirical Lab provides 1 non-expiring license with 2 concurrent activations with your purchase of an (1) activation code. When you purchase our software either from our online store (store.empiricallabs.com) or from a certified Empirical Labs dealer, you will be emailed a 30-digit activation code to be redeemed within iLok License Manager. Once redeemed, 1 perpetual license will be deposited to the iLok account that is currently signed into iLok License Manager. All codes purchased after April 2020 can be transferred to another user with iLok License Manager.

Before April 2020, Empirical Labs provided 2 non-expiring licenses with 1 concurrent activation  per license with each (1) software activation code. When an activation code was purchase from our online store (store.empiricallabs.com) or from a certified Empirical Labs dealer, users were emailed a 30-digit activation code that deposited 2 perpetual licenses with 1 activation each. The second license was for the user’s personal use only whether it is for a second iLok dongle registered to your account or for backup purposes in case an iLok is lost or stolen. These licenses were not transferable. Users can request new transferable licenses at any time.

Customers who purchased Empirical Labs software from the Avid Marketplace before May 2020, were only provided with 1 non-transferable license with 1 concurrent activation. Some of which were provided with a second license to fulfil our Dual Activation Promise. Any customers who did not get a second license after purchasing Empirical Labs software from the Avid Marketplace before May 2020 can request one from Empirical Labs at any time.

 

Dual Activation Promise

Empirical Labs Digital Corp. guarantees any user who purchased any full, non-expiring version of any Empirical Labs software at a retail or promotional price (by use of coupons or limited-time promotional discounts) are entitled to two activations of their software. The second activation is courtesy of Empirical Labs Digital Corp and is considered a free additional license that has no added value. In other words, the first activation is worth the price at which the product was purchased and the second license is granted to the customer free of charge for purchasing the software at retail price.

Users who have purchased the Arousor from the Avid Marketplace between April 2018 and May 2020 only received 1 non-transferable license with 1 activation for their purchase. These users can request to trade in their license(s) for new transferable licenses that allow for 2 concurrent activations. Some of these users may have already received a second non-transferable license with 1 activation before the new transferable licenses were available. These two licenses can also be traded in for a new transferable license. See “Trading Non-Transferable Licenses for a Transferable License” below.

The Dual Activation Promise does not apply to customers who are using a subscription license service like Gobbler or received special pricing from educational, artist, industry, or veteran accommodations.

 

Transferring Licenses

Both (2) activations, whether it is from one or two separate licenses, are meant for one user only. All licenses that allow 2 concurrent activations can be transferred via iLok License Manager without manufacturer’s (Empirical Labs Digital Corp.) approval for a $25 USD transfer fee. This fee is paid by the license transferer (the user who initiated the transfer) to PACE Anti-Piracy (the entity who owns and maintains iLok) for transferring the license from the transferer’s account to the transferee’s account. Empirical Labs Digital Corp. and Empirical Labs Inc. do not get any portion of or information regarding to this transaction between the license transferer and PACE.

Any licenses that only allow for 1 concurrent activation require the manufacturer’s approval and will only be approved if there are 2 similar licenses in the transferer’s account. Only licenses that can be grouped into 2 activations can be transferred to another user. For example, if the transferer’s account has 2 licenses with 1 concurrent activation for each of those licenses available in their account, they must transfer both of those activations to the transferee’s account rather than just one activation.

 

Trading Non-Transferable licenses for a Transferable License

Any user that has 2 activations or should have 2 activations (excluding subscription users and users who received special pricing) is eligible to have their non-transferable licenses replaced with a new transferable license that provides for 2 concurrent activations. The trade-in process goes as follows:

Before: 2 non-transferable, non-expiring Arousor licenses with 1 possible concurrent activation

After: 1 transferable, non-expiring Arousor license with 2 possible concurrent activations

 

Software Support

When a user provides his or her iLok account information to the Empirical Labs software support team, all of their iLok account information can be reviewed for further action. Software Support has the ability to revoke and deposit new licenses into your iLok account, however, they will not take action without your consent. Software Support will help with any license activation issues, installation issues, software bugs, and anything pertaining to using our software. If an iLok or Gobbler issue occurs, Software Support may reach out to PACE or Gobbler support to help resolve the issue. Software Support can be reached at softwaresupport@empiricallabs.com.

 

Activating a License to a Different Account

If a user redeems an activation code for any Empirical Labs software to a different iLok account than they originally intended, Software Support can revoke the redeemed license(s) from the account it was accidentally redeemed to and deposit a new one to the desired account. The user must provide proof of purchase, otherwise they must use the transfer protocol within iLok License Manager to transfer their license to their desired account. For activating a subscription license(s) to another account, see “Redepositing Subscription Licenses.”

 

Supported Formats

All of our software is compatible with the following operating systems and formats:

  •     Operating Systems
    • Windows 7 or higher
    • Mac OSX 10.7 or higher
  •     Plugin Formats
    • AAX 64-bit (OSX and Windows)
    • VST2 64-bit (OSX and Windows)
    • VST3 64-bit (OSX and Windows)
    • AU 64-bit (OSX)

AAX 32-bit support was discontinued in  Arousor Rev 2.3

 

Software Subscriptions

Empirical Labs monthly and yearly software subscriptions are provided by Gobbler. When a user starts a subscription through Gobbler, a (1) subscription license will be deposited to the iLok account linked to their Gobbler account. Subscription users are not eligible for the Dual Activation Promise, nor are they eligible to “trade-in” their subscription for a full license at any time. Empirical Labs Software Support has the ability to redeposit licenses, issue refunds, and terminate subscriptions.

 

Redepositing Subscription Licenses

If the iLok account linked to the user’s Gobbler account is not the one they intended to deposit their subscription license(s) to, the user must link the desired iLok account to their Gobbler account and request Software Support to redeposit their license. If a user need Lost or Broke their iLok and need their license to be redeposited, see “Lost or Broken iLok.”

 

Refunds and Returns

Empirical Labs can issue refunds to users who purchased Empirical Labs software either on the Empirical Labs plugin store (store.empiricallabs.com) or users who purchased a subscription from Gobbler. Licenses are immediately revoked from the user’s iLok account once a refund is issued. If the user purchased an activation code and did not redeem it, the activation code immediately becomes void and will no longer be redeemable. Activation codes purchased from the Empirical Labs plugin store can be refunded up to 30 days after they are purchased. Subscriptions purchased through Gobbler can be refunded up to 30 days after they are purchased or renewed.

 

Lost or Broken iLok

Empirical Labs will provide replacement licenses to users who have lost or broken their iLok USB dongles as long as the user submits an RMA to PACE. When this RMA is submitted, PACE may provide temporary or permanent replacement license(s) if the user purchased Zero Downtime coverage for their iLok USBs. Empirical Labs will replace any license(s) regardless of whether the user has coverage or not, however, the user must provide Empirical Labs with the RMA number issued to them by PACE to get their license(s) replaced. When getting your license(s) replaced Empirical Labs may ask the user to verify iLok account information and update outdated licenses.

 

Not for Resale Licenses

Not for Resale Licenses (NFRs) are promotional licenses that are non-transferable and only allow for a single activation. NFRs can not be exchanged for full licenses or transferred to another user. No user is allowed more than 2 NFRs per year, unless an agreement between the user and Empirical Labs says otherwise.